Terms & Conditions
In Canada, SpinRise sets rules for eligibility, account use, KYC, payments, and access to games. By opening an account or using the services, you agree to follow these Terms.
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SpinRise is operated by Hollycorn N.V. in Curaçao (No. 144359) and regulated by the Curaçao Gaming Control Board under license OGL/2023/176/0095. All site timings, including promotions, follow UTC.
Who can use SpinRise
You must be at least 18, or the legal age where you live; in Canada this may be 19 depending on your province or territory. You are responsible for confirming whether online gambling is lawful in your location.
Real-money play is blocked in a range of restricted countries, and players located there cannot deposit or play. Game availability can also be limited by region, including additional restrictions for Canada and Ontario based on provider rules.
- Using a VPN to bypass location blocks is prohibited and may lead to confiscation.
- Some studios and titles are unavailable in certain markets.
- NetEnt may apply additional market bans and brand-game bans (for example: Vikings, Narcos, Street Fighter, Planet of the Apes).
- Players from Sweden and Finland cannot receive bonuses.
Accounts, security, and KYC
Only one account is permitted per person. Keep your registration details accurate and up to date, as mismatched information can delay or block withdrawals.
We may request KYC documents at any time, and a phone check may be required. Your phone number must be verified before you can request withdrawals.
If verification is requested, it must be completed within 40 days. Failure to complete KYC may result in an account lock, and winnings may be forfeited. Accounts may also be refused or closed where false or misleading information is provided.
You are responsible for keeping your login details secure and for all activity on your account. If you suspect unauthorised access, contact support through the on-site channels.
Deposits, withdrawals, and currencies
In Canada, you can fund and play in CAD. We also support EUR, USD, AUD, NZD, NOK, and selected cryptocurrencies, including BTC, USDT, USDC, ETH, and DOGE.
Typical minimum deposit starts around CAD 20.00 (local equivalents can vary). Typical minimum withdrawal starts around CAD 50.00 (local equivalents can vary).
Our payments team aims to process withdrawals within 48 hours. Banks and payment networks may add time, and bank transfers can take up to 7 banking days.
If a payment provider applies a per-transaction cap, larger payouts may be split into multiple transactions. Progressive jackpot wins are paid in full.
Third-party payments are prohibited. SpinRise is not a bank; accounts do not earn interest, and we do not offer exchange services.
| Topic | Figure | Notes |
|---|---|---|
| Minimum age (general) | 18+ | Higher local legal age applies where required |
| Minimum age (Canada) | 19+ | Applies where provincial or territorial law sets it higher |
| KYC completion window | 40 days | Non-completion can lead to account lock and forfeiture |
| Withdrawal processing target | 48 hours | Banking rails may add extra time |
| Typical minimum deposit | CAD 20.00 | Equivalent amounts vary by method and currency |
| Typical minimum withdrawal | CAD 50.00 | Verification and method rules apply |
| Cash-out before play | Possible fees | Deposits made without play may incur processing fees |
| Dormant account status | 12 months | Monthly admin fees may apply until balance reaches zero |
Using deposited funds
Deposits must be wagered before cash-out. The wagering requirement depends on the game category.
- Most games: 3× total bets.
- Table and live games: 10× total bets.
- Deposits without play may result in processing fees at our discretion.
Bonuses, promotions, and restrictions
Bonus availability depends on country rules and game-provider restrictions. Promotions run on UTC timing, which can affect start and end times in Canada.
Breaches of promotion terms, multi-accounting, chargebacks, stolen cards, forged documents, or other advantage play may result in bonuses being voided and accounts being closed. Suspected abuse may be investigated and addressed as appropriate.
Refunds and chargeback handling
Refund requests must be submitted within 24 hours of the transaction, or within 30 days if you allege unauthorised access. Verification documents may be required before a refund is completed.
Card refunds may first offset the total amount deposited on that card. Any excess may be paid using another available method. Bonuses or winnings are removed before the refund amount is calculated.
Refunds usually complete within 5–7 banking days.
Service limits, errors, and liability
Gambling carries a risk of loss, and you can lose money. We are not responsible for hardware, software, or connectivity issues that prevent access or disrupt play.
If a wager, payout, or credit occurs in error, we may cancel or re-settle affected bets and reverse incorrectly credited funds. Obvious pricing or crediting errors may be corrected or voided.
Complaints and disputes
For complaints or disputes, contact support using the methods available within the SpinRise service. If the issue is not resolved, it is escalated internally, and server records determine outcomes where results differ.
Disputes are handled by arbitration in Cyprus under Cyprus Civil Procedure Rules. Any claim related to these Terms must be filed within 1 year.
Account closure and non-transferability
You may not assign, pledge, sell, or otherwise transfer your account, balance, winnings, or claims without consent. Third-party payments and third-party account use are not allowed.
To close your account, contact support through the available on-site channels. For material breaches, accounts may be suspended or closed, winnings tied to the breach may be confiscated, and bonuses may be forfeited.